Troubleshooting Tips

1.Computer / Browser Requirements:  Please see our troubleshooting page for recommended computer and web browser requirements.

2.Confidential Parcels:  You cannot use the Online Exemption Filing Application to apply for exemptions on properties that are confidential per Florida Statute 119.071.

3.Do Not use Browser Forward and Back Buttons:  To ensure the best experience possible, please be sure to use the applications Previous and Next buttons to navigate. Using the browser's Forward and Back buttons will cause you to exit the online filing application. 

4.Session Time Out:  The Online Exemption Filing Application "times out" after 4 hours, all data entered and saved is maintained when your session is closed. 

5.Clear the Browser Cache:  If you are having problems using the application or it seems to be running slowly, try to clear the browser's cache, then exit the browser and return to the sign-in page. (Information up to and including the last page you completed will be saved if you exit.)

6.Zoom Web Page to Enlarge:  If you are having trouble viewing text on a web page, you can use the Zoom feature of your web browser to make the text larger.

If you are unable to resolve an issue, please call our help desk at (863) 534-4765. 

Links / information that may be helpful:

1.How to Clear the Browser Cache

2.How to Scan a Document to PDF

3.Zoom Web Page to Enlarge

4.How to Upload a Document

5.How to Import photos from phone to PC

Required Document Types for Exemptions